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A product question, an order update, or a little help getting started. We are here for you.
For order questions, include your order number. For a damaged item, please include a photo so we can help.
Explore frequently asked questions ↗Customer care
info@lumiereroutine.com ↗We aim to respond within 1 to 2 business days.
For shipping or returns, include the email used at checkout and your order number so we can find your order.
Report a product concern
If you experience irritation, stop using the serum. Email us with the product name, lot or batch number, when the issue began, and a way to reach you. An order number is helpful but is not required to report a concern. This inbox is not an emergency medical service.