Last updated: October 13, 2026.
Orders are typically processed within 2 to 5 business days. Tracking information is emailed after dispatch. Available destinations, shipping charges and taxes are shown at checkout before you pay.
After dispatch, delivery is typically estimated at 3 to 10 business days. Carrier estimates depend on the destination and service selected and are not guaranteed arrival dates.
If we cannot ship within the stated processing period, we will contact you by that deadline with a revised shipment date, if available, and the option to agree to the delay or cancel for a full refund of the unshipped order. If you do not agree to the delay, we will cancel and promptly refund the unshipped order. We will not substitute a different product without your agreement.
For an address correction or cancellation request, email info@lumiereroutine.com as soon as possible. We will try to help before dispatch; a dispatched shipment may not be changeable.
If a package is delayed, missing, damaged or incorrect, contact info@lumiereroutine.com with your order number. Photos are helpful if available. We will investigate and arrange an appropriate resolution. These terms do not limit your rights under applicable law.