FAQ
Simple answers before you start.
Plain guidance for products, orders, shipping, and support — no fine-print surprises.
Brand
What is Lumiere?+
Lumiere is a glow-focused skincare brand built around a simple, edited daily ritual. The goal is a routine that feels calmer, clearer, and easier to stay consistent with.
What makes Lumiere different?+
Lumiere starts with a focused two-serum line instead of a large catalog. Each serum has one clear role, formulated without fragrance, dyes, or filler actives — so shopping feels intentional and the routine is simple enough to keep.
What is the Copper Ritual?+
It's Lumiere's launch line, built around 1% GHK-Cu — the naturally blue copper peptide prized in premium skincare: an everyday copper peptide serum and an advanced exosome renewal serum.
Products
Why is the serum blue?+
GHK-Cu is naturally blue — that soft blue tint is the copper peptide itself, not a dye. If a 'copper' serum isn't blue, ask what's in it.
Which serum should I choose?+
Both are built around 1% GHK-Cu, so you only need one. The GHK-Cu Copper Peptide Serum is the everyday choice; the Exosome Renewal Serum is the advanced option, adding 1 billion exosomes. If you use retinol or vitamin C, apply them at alternate times of day rather than layered directly with your serum.
What are exosomes?+
Tiny messenger vesicles used in regenerative skincare to support the look of renewal, firmness, and elasticity. Ours are derived from ethically sourced human stem-cell culture, produced in a cGMP, FDA-compliant US facility.
How long should each serum last?+
Each 30 mL bottle is expected to last around 30 to 45 days with regular use.
Orders
Can I change or cancel my order?+
Because orders move quickly into fulfillment, contact support within 12 hours of purchase if you need to request a change or cancellation. Once an order has entered processing, we may not be able to adjust it.
What if my order arrives damaged?+
Contact support as soon as possible with your order number and photos of the issue so the case can be reviewed quickly.
Shipping
Where do you ship?+
Lumiere currently ships to the regions enabled at checkout. Availability may vary by destination based on fulfillment coverage and carrier support.
How long does shipping take?+
Orders are typically processed within 2 to 5 business days. After shipment, most deliveries arrive within 3 to 10 business days depending on destination and carrier conditions.
Returns
Do you accept returns?+
For hygiene reasons, opened skincare products are generally not returnable. If your order arrives damaged, defective, or incorrect, contact support within 7 days of delivery so we can review the issue and help with a replacement or refund where appropriate.
How can I contact support?+
Email info@lumiereroutine.com and include your order number whenever possible so we can help faster.