FAQ
Simple answers before you start.
Plain guidance for products, orders, shipping, and support — no fine-print surprises.
Brand
What is Lumiere?+
Lumiere is a skincare-first beauty brand built around a simple, edited daily ritual. The goal is to make skincare feel calmer, clearer, and easier to stay consistent with.
What makes Lumiere different?+
Lumiere starts with a focused lineup instead of a large catalog. Each product has a clear role in the ritual, so shopping feels more intentional and less overwhelming.
Products
Can the products be used together?+
Yes. The launch lineup is designed as a ritual, with each product supporting a specific step.
Who is the ritual for?+
The launch line is intended for customers looking for a straightforward daily skincare foundation with a polished feel.
How long should each product last?+
Usage varies, but most core products are expected to last around 30 to 45 days with regular use.
Orders
Can I change or cancel my order?+
Because orders move quickly into fulfillment, contact support within 12 hours of purchase if you need to request a change or cancellation. Once an order has entered processing, we may not be able to adjust it.
What if my order arrives damaged?+
Contact support as soon as possible with your order number and photos of the issue so the case can be reviewed quickly.
Shipping
Where do you ship?+
Lumiere currently ships to the regions enabled at checkout. Availability may vary by destination based on fulfillment coverage and carrier support.
How long does shipping take?+
Orders are typically processed within 2 to 5 business days. After shipment, most deliveries arrive within 3 to 10 business days depending on destination and carrier conditions.
Returns
Do you accept returns?+
For hygiene reasons, opened skincare products are generally not returnable. If your order arrives damaged, defective, or incorrect, contact support within 7 days of delivery so we can review the issue and help with a replacement or refund where appropriate.
How can I contact support?+
Email clivetechsolutions@gmail.com and include your order number whenever possible so we can help faster.